Service & Support

Project Management

Before your journey to your new solution begins, you will already have a solid relationship with one of our project leaders. These men and women are the best in their fields. They will work with you one on one to find out what services you want and the most cost efficient way for you to receive them. They will custom tailor a plan to meet the specific needs of you property and work with you on a time line to turn those plans into a reality. In addition to your project leader, you will also be given access to the additional members of our administration team. These members will help you throughout your entire process from start to finish with everything you need to help your transition run as smoothly as possible.

Installation Process

Media Master LLC strives to be the best in the business. We built our reputation on being able to do that which other companies can not. To achieve our goal, we have to hire the best and we do just that. Our hand-picked team members combined with our excellent customer service means you never have to worry about the quality of service you will receive. When you select Media Master to complete the installation of your new flat panel TVs or your state of the art High Definition DirecTV Free-To-Guest system, you can rest assured you are hiring the best in the business. We have 25 highly trained project managers who have an average of 15 years on the job experience. The men and women on their crews are equally as talented and trained. We are proud to present our top-notch Installation crew to you. All of our team members have to pass a rigorous background check, they carry ID badges, and wear Media Master shirts so they can be easily identified on site. Our Policy is to never leave a property until you are 100% satisfied with each aspect of the installation. We will spend the extra time needed to ensure that the quality of service you receive is above and beyond that which others in our field offer.

Technician Dispatches

Media Master has prompt and friendly customer service. In most cases, we have the ability and resources to have a qualified technician at your door same day you call us. Media Master is a National company and at any given time has several technicians hours from wherever you may have a site experiencing an issue. Our technicians and Project Managers each carry multiple certifications and and qualifications, which enables us to touch on so many different pieces of equipment and scenarios. If you have a problem that needs someone on site, we can get you that somebody quickly

Customer Service

Media Master offers customized service contracts to meet our clients’ specific needs. With our remote FTG monitoring systems in place along with our service contracts, Media Master eliminates downtime resulting in an average of 99% uptime across our FTG sites. Media Master has services most technologies, both new and old, that has been developed over the past 40 years. We have existing relationships with all of the leading commercial / hospitality / Healthcare / residential players. Our customers look to Media Master when they run into problems they want solved correctly on the first go-around.